TRANSACTION GUIDE

This Transaction Guide has been prepared by Nehir Mutfak Eşyaları San. ve Tic. A.Ş. (hereinafter referred to as the "Company"), operating at the address of 15 Temmuz Mh. 1498. Sokak No.35 Güneşli / Istanbul and registered with the Istanbul Trade Registry Office, in accordance with Article 7 of the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce published in the Official Gazette dated 26 August 2015.

https://www.nehir.com.tr/

It has been prepared and published on the Website for the purpose of informing all real and legal persons (hereinafter referred to as "Users") who access the website with the extension (hereinafter referred to as "Website") regarding the purchases they will make through the Website.

MEMBERSHIP

You are not required to become a member to purchase products from our website. For purchases made without becoming a member, no membership will be established in your name using the information you share with our Company.

Users who wish to become members of our website must click on the "My Account" option in the upper right corner of our home page and fill out the membership form by selecting the "Create a New Account" option.

After completing the membership form, you must read and accept the membership agreement and disclosure text. If you do not accept the membership agreement and disclosure text, your membership process will not be completed.

In addition to the membership agreement, you will be asked to confirm whether you wish to receive email or SMS messages regarding special promotional activities, product launches, and campaigns. We would like to emphasize that you are not required to confirm this field to become a member, and if you do not, your membership information will not be used for any purpose other than membership transactions.

MEMBER LOGIN

Our users who are members of the Website can access their accounts and use the Website through this account by clicking on the "My Account" option in the upper right corner of our home page, entering their registered e-mail address and the password they have chosen in the form on the page that opens, and pressing the "Login" button.

If you forget your password, please enter your registered e-mail address in the "I Forgot My Password" section and your password will be sent to your registered e-mail address on the Website.

PRODUCT SELECTION AND PRODUCT PURCHASE

You can find the product you want to purchase by typing the "Search" button on the Website or by looking at the relevant categories.

After selecting the product you want to purchase, you can view the product description, image, estimated delivery time, price and other information on the product page.

You can add the product you have selected to your cart by pressing the "Add to Cart" button on the product page.

After selecting the items you want to purchase, click the "My Cart" button in the top right corner to see all the items you've added to your cart and their total price, including any applicable taxes. Alternatively, you can remove items from your cart or increase or decrease the quantity by clicking the "Delete" button to the right of the item in your cart.

When you click the "Buy" button on the "My Cart" page, a page opens with the "Sign In" section for users who have not logged in before and the "Continue Without Logging In" option for non-members.

If you continue with the purchase process after this step, you will be directed to a page where you can specify the address where the product and the related invoice will be delivered. Registered users can select their registered address at this stage. If they wish to have the delivery and/or invoice sent to a different address than the one registered in the system, they can define and add a new address or delete the existing one. Non-registered users or members without a registered address must clearly specify the address where the product will be shipped. If you wish to have the product and the related invoice sent to different addresses, uncheck the "My invoice and delivery address are the same" option on the address page and select separate delivery addresses for the product and the invoice.

After filling in the address section, click the "Payment" button to be directed to the payment page. This page displays the total amount you need to pay, calculated by adding the shipping cost along with the product prices you selected.

To purchase your products, you must confirm your purchase by clicking the "I have read, understood, and accepted the Distance Selling Agreement Preliminary Information Form and the Distance Selling Agreement" button at the bottom of the payment page after reading the agreements. Otherwise, you will not be able to proceed to the next step to complete your purchase.

In the "Payment Information" section on the payment page, you can choose either Wire Transfer/EFT or Credit Card to pay the total amount of your purchase. If you choose the credit card option, you must enter your credit card information in the relevant section. When you choose Wire Transfer/EFT, fill in the payment recipient and account information and click the "Make Payment" button to complete your payment.

At each stage before clicking the Make Payment button, you can go back to the previous stage and change your information, modify your order, or cancel your order completely.

After entering your credit card information, you can select 3D Secure (3-Dimensional Security) and/or installment options, if available. If you select the 3D Secure option, click the "Complete Payment" button, enter the code from the SMS sent to your phone by your bank into the relevant section on the bank page to which you are directed, and your payment will be completed.

Once your order is completed, your Distance Selling Agreement will be sent to your registered email address. We will retain your Distance Selling Agreement for the duration of the retention obligation imposed on us under the Distance Selling Regulation. Upon your request, we will provide you with your Distance Selling Agreement for this period.

Users who place orders through our Website as members can track the status of their orders by using the "Order Tracking" page in the member menu after logging in.

Users who shop without becoming a member can click on the "Order Tracking" link on the Website, enter the e-mail address and order number they used when placing the order, and then track their orders on the page that appears.

DELIVERY

The products you order are shipped immediately after they are delivered. Delivery times vary, and the delivery time provided in the product descriptions is an estimate.

If you order more than one product, delivery times may vary due to the products being held in different warehouses. Therefore, the products you order may be delivered to you on different dates.

Once your ordered products are shipped, you will be provided with a tracking number. You can track your order using this tracking number on the shipping company's website.

Product orders placed over the weekend will be processed on Monday.

Once the product is delivered to the customer by the courier company, the delivery is deemed to have been completed without any problems. Therefore, you should check the product packaging when you receive your order. If you detect any missing or incorrect items, have the courier officer write a report and report the issue to customer service by calling 0 212 656 65 50 or emailing online@nehir.com.tr.

PERSONAL DATA PROTECTION AND PRIVACY POLICY

In order for the User to purchase the product they request through the Website, they must share with our Company personal information limited to that required for ordering and delivery. Personal information shared by the User is processed in accordance with the Information Text, Personal Data Protection Law, Privacy Policy, and Cookie Policy published on the Website. The Company's policies regarding personal data

https://www.nehir.com.tr/cozum-merkezi/kisisel-verilerin-korunmasi-ve-islenmesi-politikasi

You can access it from the link. In addition, we would like to point out that, as the User, you will be allowing the transactions in question by giving the approvals requested by our Company in cases where your explicit consent is required, but you can withdraw your explicit consent at any time.
Our Company may use, process and store the information transmitted to it by the User over the Internet in accordance with the provisions of the privacy, KVK and cookie policy, provided that the User's consent is obtained.

DISPUTE RESOLUTION
Any disputes that may arise from the application and interpretation of this transaction guide will be resolved in accordance with the provisions set out under the title of “Resolution of Disputes” in Article 14 of the Distance Selling Agreement. Provincial and District Consumer Arbitration Committees have jurisdiction within the monetary limits determined annually by the Ministry of Trade and published in the Official Gazette, and Consumer Courts have jurisdiction for amounts exceeding these limits.
The User may apply to the Arbitration Committees and Consumer Courts where he or the Seller is located, within the scope of the provisions of the Consumer Protection Law No. 6502 and the Regulation.
Izmir Courts and Enforcement Offices have jurisdiction over disputes outside this scope.