Frequently Asked Questions
Where can I see my orders?
Where can I see my orders?
You can view your orders in the "My Orders" section on your "My Account" page.
Is VAT included in the prices of the products I purchase?
Is VAT included in the prices of the products I purchase?
VAT is included in the price of each product sold on nehir.com.tr.
I want to change my order address, how can I do it?
I want to change my order address, how can I do it?
You can change your address in the Billing Address/Shipping Address section during your order. However, the address you enter will be valid for orders you place after updating the address.
If I cannot be reached at my delivery address, can I deliver to someone else?
If I cannot be reached at my delivery address, can I deliver to someone else?
If there is a person to receive your cargo at the delivery address you have specified, you must specify this information in the "Order Note" section when creating your order.
Can you send the product I purchased abroad?
Can you send the product I purchased abroad?
Orders placed through nehir.com.tr can only be delivered within Turkey. TRNC is not included in our shipping area. We do not currently ship internationally.
Is there a minimum order limit?
Is there a minimum order limit?
There's no minimum purchase price for purchases from nehir.com.tr. Simply add the product you want to your cart and checkout.
What can I do if I cannot receive my order?
What can I do if I cannot receive my order?
The courier company delivers your order to the address you provided. If you are not available at your address, you can pick up your shipment from the branch that will provide delivery. If your shipment is not collected from the branch within three days, your order will be returned to us. At this point, you can contact Customer Service to request a change of address.
